Reference

Your data stays yours. Here's how we keep it safe.

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your information is encrypted and stored securely.

Encrypted account storageDANA, OVO, GoPay, QRIS deposits loggedData retention explained
asian bet Your data stays yours. Here's how we keep it safe.
REACH US DIRECTLY

Contact us about your privacy

If you want to access your data, correct information in your account, request deletion or withdraw consent to data use, reach out to our support team.

Email Support Send your privacy request to [email protected]. Include your account email and a clear description of what data you want to access or change.
Live Chat Open the chat widget in the bottom-right corner of the lobby or account settings. Our team is available 09:00–23:00 WIB daily to answer privacy questions.
Account Settings Log in to your account, go to Settings → Privacy & Data, and view or download your account data directly. Request changes from that same menu.
YOUR DATA RIGHTS

How we handle your information and keep it private

Your account data is protected by encryption on every login and transaction. We use industry-standard SSL certificates so data in transit from your device to our servers is scrambled and unreadable to…

Encrypted Storage

Your password and payment details are hashed so even our staff cannot read them. Deposits via DANA, OVO, GoPay and QRIS are verified instantly and stored securely.

Cookie & Session Control

Cookies keep you logged in across sessions and remember your game preferences. Clear them anytime in your browser; your account remains accessible when you log back in.

Third-Party Sharing

We share data with payment providers only for settlement. No information goes to marketers, affiliates or data brokers without your written consent.

Data Retention Timeline

Active account data is held for the life of your account. After closure, we keep transaction records for up to 7 years for legal and tax compliance.

Your Access Rights

You can request a copy of all personal data we hold via email or the Account Settings menu. Requests are processed within 14 days.

Correction & Deletion

Incorrect details can be updated in Account Settings → Personal Info. Deletion requests depend on local law and may be delayed if legal holds exist.

Frequently asked questions about privacy

Players in Makassar and across Indonesia often ask about data safety, payment privacy and how long we hold account records. Below are answers to the questions we hear most.

Yes. Your payment details are encrypted and seen only by our payment team and the payment provider. We do not share transaction data with other platforms or advertisers. You can see your full deposit and withdrawal history in your Account → Transaction History at any time.

We retain core account data — name, DOB, address, transaction records — for up to 7 years after closure for legal compliance and dispute resolution. Personal gameplay logs are kept for 2 years. You can request deletion of non-essential data by contacting support, depending on local law.

Yes. Log in to your account, go to Settings → Privacy & Data, and click 'Download My Data'. We compile your full history and send it to your email within 3 business days in a standard file format you can open anywhere.

We use cookies to keep you logged in, remember your game preferences and prevent fraud. You can disable them in your browser settings, but some features like auto-login and live table chat may not work as smoothly. Your account remains secure either way.

Only you and our fraud-detection system can see your full gameplay history. Our support team can view your account history if you contact them about a dispute or question. We do not share gameplay data with other players, sponsors or third parties.

No. We do not sell or rent your personal information. We share data with payment processors only to process deposits and withdrawals, and with our compliance team if required by local law. You control whether we send marketing emails via your Notification Settings.

Email [email protected] immediately with details. Change your password from a secure device. We investigate all breach reports within 24 hours and notify you of any action taken. If your payment details were exposed, we advise contacting your DANA, OVO, GoPay or QRIS provider.